Frequently Asked Questions

BEAM Space is your personal storage concierge. With the BEAM Space mobile app or your online dashboard, you can view, manage, and retrieve your items in storage with just a few taps on your mobile devices.

We make storage affordable and provide transparent, standardized costings for storage by item basis or storage by space, all inclusive of insurance. We offer pickup and delivery to your doorstep, at a time convenient to you. BEAM helps you track and manage your belongings so you can enjoy a clutter-free home and office.

Corporate customers who lack storage space, have a need to keep track of inventory, or simply just don't have the time to stress over storage and transportation, should only have to deal with one vendor - BEAM! The itemized inventory in the mobile app or online dashboard means you’ll always know what you have in storage, and never have to purchase duplicates. Our BEAM Concierge picks up your items from your office, and sends it back to you when you need it, or send it right to your branches and customer premises.

Home customers planning for a house renovation, or simply need to declutter and make space can now do so, since storage no longer costs a fortune! No matter how small or large your requirements are, BEAM Space's per-item basis or storage by space solution ensures that you'll never have to spend more than necessary. You don't even have to visit a warehouse. Our Beam Crew picks up your items from your doorstep, and stores it in our secured warehouse facility. Whenever you need your items back, our Beam Crew sends it right back to your doorstep.

1. Register for an account on our website or download the BEAM Space mobile app
2. Log in to your account
3. Schedule a pickup

Unlike traditional storage providers, BEAM Space requires NO DEPOSITS! You only have to pay for what you store, nothing more.

There is no minimum storage period. You can store with BEAM Space for as long (or as short) as you want. Charges are done on a monthly basis to the payment card on file.

BEAM Space provides insurance coverage of up to RM200 per box/item storage or up to RM1,000 for space storage.

We do not encourage storage of highly valuable items. If you would like to store anyway, please inform us ahead of time, we also encourage you to take up additional insurance from your providers, or we can help you arrange accordingly.

BEAM Space's concierge storage is designed to make storage simpler and easier. With the BEAM Space mobile app or website, you can easily store items from your home or office by scheduling for pickups and deliveries, and view your stored items in your mobile devices. There is no need to visit a warehouse.

We store everyone's items together in an unmarked warehouse, so we do not encourage visitors for security purposes.

We also have partner warehouse located across the country which allow self-storage. Please check with us here for such requirements.

As we are primarily a full-service storage provider with pickup and delivery, the exact location of our facility is undisclosed to ensure the highest level of security for our customers. Our high security facility is intentionally unmarked and public access is limited.

1. When you have a few items or boxes below 15kg each
2. When you plan on reducing the number of items stored over time (eg. if you're an e-commerce business with fast moving stocks or if you're clearing off your items) - as the number of your items decrease, this cuts the cost of storage
3. When you want to individually track all your items

We encourage you to select storage by space if your requirements are as follow:

1. When you have many odd-sized and large items above 15kgs which cannot fit into one van load
2. When you do not need to track your items individually

If you're not sure how much space you need, we would be happy to assist you in helping to estimate the space required. Just send us images and/or dimensions of the items for storage here and we'll help you choose the space that is most appropriate for your needs.

Just like our item-based plans, every box, bin, and bulky item in your space is individually catalogued and photographed in the BEAM Space app, so you can always see exactly what's in storage.

Storage by Item

To store by Item, follow the step-by-step instructions below to schedule for a pickup.

1. Log in to your account on the BEAM Space mobile app or website
2. Tap/click 'Pickup'
3. Select the number of items
4. Select your preferred date and time slot
5. Ensure the correct address is selected
6. Specify your special instructions (if any, e.g. no lift, please take the back entrance etc)
7. Tap/click 'Schedule'

Storage by Space

To store by Space, follow the step-by-step instructions below to schedule for a pickup.

1. Log in to your account on the BEAM Space mobile app or website
2. Tap/click 'Pickup'
3. Select the number of items you're storing
4. Select your preferred date and time slot
5. Ensure the correct address is selected
6. Under Special Instructions, indicate your need for storage by space (eg. 50sqft)
7. Tap/click 'Schedule'

Yes, you may use any suitable, clean boxes of your own, or choose BEAM Space cartons that are designed for safe, organised storage.

Our Fixed Space Storage plans include a number of boxes free of charge, and you can request additional boxes at $4 each if you need more.

For a full overview of how our box options work with your storage plan, please refer to this Help Centre article.

Yes! Luggage and suitcases of all sizes are classified as odd-sized/oversize items and are stored from RM12 per month each. This applies to all luggage types — cabin bags, checked luggage, and oversized suitcases — because they exceed the dimensions of our standard large box category (600×350×400mm) and are non-stackable.

Pickup and delivery is from RM50/trip.

Ready to store your luggage? Schedule a pickup today.

Storage

Boxes and Items are categorised based on the following dimensions (all three must fit):

Small Boxes (RM4 per month, or part thereof) - Each dimension within 350mm (L) × 250mm (W) × 250mm (H)

Large Boxes (RM8 per month, or part thereof) - Each dimension within 600mm (L) × 400mm (W) × 350mm (H)

Odd-sized Items (RM12 per month, or part thereof) - Any box or item where any dimension exceeds the large box limits above, or that is over 15kg, fragile or requires special handling.

Common items and their categories: Small boxes include documents, books, and small appliances. Large boxes include clothing and kitchen items. Odd-sized/oversize items include luggage and suitcases (all sizes), bicycles, golf bags, surfboards, and small furniture like folding chairs and stools. Note: larger furniture such as cabinets, wardrobes, desks, and bed frames do not qualify for per-item storage and should be stored by space.

The above items also need to meet the following criteria, if not, you will have to store by space:

• Items below 15kg each
• Items can be carried by a single able-bodied person
• It can fit into our van

Pickup & Delivery

Pickup and delivery is from RM50 per trip, depending on the nature of the items, manpower and size/type of vehicle required, and any other services you may require.

Storage

15 sqft: RM100 per month or part thereof
30 sqft: RM200 per month or part thereof
50 sqft: RM360 per month or part thereof
65 sqft: RM468 per month or part thereof
100 sqft: RM550 per month or part thereof
115 sqft: RM632.50 per month or part thereof
150 sqft: RM825 per month or part thereof
200 sqft: RM1,100 per month or part thereof
250 sqft: RM1,375 per month or part thereof
300 sqft: RM1,650 per month or part thereof

We also cater to larger spaces and customized requirements for dismantling of items, packing, specialized movers, etc. Please inquire with our BEAM Concierge in the BEAM Space mobile app or on our website.

Pickup & Delivery

The vehicle and manpower required depend on your storage plan size. Smaller plans (15-30 sqft) typically use a van, while larger plans (50+ sqft) require a truck with additional manpower. Transport is provided by our logistics partners, and the final cost is confirmed based on your specific requirements including location, access, and item types.

Additional manpower: from RM70/person. Stair fees of RM30 per level per person apply where there is no lift access.

Contact us for a transport quotation.

For storage and transportation of larger and heavier items, e.g. pallets, office equipment & etc, or pick-and-pack and last-mile delivery request, please contact us here.

BEAM Space respects your privacy and will not open your boxes/items. However, should there be a reason for BEAM Space to suspect that a box/item contains something that is prohibited, BEAM Space reserves the right to open such box/item to inspect and take the necessary actions.

Yes we do, depending on storage category:

Storage by Item

Insurance coverage of up to RM200 per box/item stored.

Storage by Space

Insurance coverage of up to RM1,000 for space storage.

We do not encourage storage of highly valuable items. If you would like to store anyway, please inform us ahead of time, we also encourage you to take up additional insurance from your providers, or we can help you arrange accordingly.

The vehicle and manpower depend on your storage plan size. Smaller plans (15-30 sqft) typically use a van, while larger plans (50+ sqft) require a truck with additional manpower. Transport is provided by our logistics partners, and the final cost is confirmed based on your specific requirements including location, access, and item types.

Additional manpower: from RM70/person. Stair fees of RM30 per level per person apply where there is no lift access.

Contact us for a transport quotation.

TBD based on availability of transportation

TBD based on availability of transportation

If cancellation occurs within 24 hours of the scheduled pickup or delivery job, or once the items have already been picked/packed at our facility, there will be a cancellation charge equivalent to the cost of the originally scheduled job (minimum of RM100), unless otherwise indicated in a formal quotation.

Your first storage invoice is generated on the day your items arrive at our secure storage centre. Each subsequent invoice is then generated on the same date every month — for example, if your items arrive on 2 March, your first invoice is dated 2 March, followed by 2 April, 2 May, and so on.

If your billing date falls on a day that does not exist in the next month, the invoice is generated on the last day of that month, and all future invoices follow from that new date. For example, if your billing date is 31 January, the next invoice will be on 28 February (or 29 February in a leap year), then 28 March, 28 April, and so on.

Your transportation charges are due upon completion of the specified task.

All charges will be done via credit-card on file. Please do not provide cash to our Beam Crew or transportation personnel.

You can view and download invoices by logging in to your BEAM Space account on this website.

If you require an official receipt of payment, including detail of which invoices and credits were included, kindly drop us a message via the chat function once logged in on this website or the BEAM Space mobile app. Our customer service team will send it over once we have verified your identity.

We will remind you when you payment is due, should your credit card transaction fail. If the payment is not settled within 2 months, BEAM reserves the right to withhold your Items with us for sale or auction (please refer to section 7.9 of our Terms of Use, and we will also impose a late payment charge on outstanding amounts.